Cancellation Policy

Appointment Cancellation

When you book your appointment, you are reserving a time slot on our calendar that is no longer available to other clients. If cancellation is necessary, notification is required at least 24 hours in advance. Appointments are in high demand, and your advanced notice will allow others to access that appointment time.

Late/No-Shows

A cancellation is considered late when the appointment is canceled less than 24 hours prior to the appointed time. A no-show is when someone misses an appointment without canceling. In either case, your session is payable and/or will be deducted.

Clients who repeatedly cancel (2 or more times) will be refused future bookings unless willing to pay in advance. 

Quality Assurance

Our translation and copy-editing services are inclusive of a 48 alteration window that can be used ONLY in the event that an error has been made on our behalf. Please note that the alteration window CANNOT be used for content changes or additional word count.

Refund Policy 

You as a client are entitled to consumer guarantees, however, there are a number of circumstances that would void your entitlement to a service replacement such as:

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• The service as requested by you was carried-out but you simply changed your mind, found a cheaper alternative elsewhere, or decided that you didn't like the service or no longer had use for it. 

• The outcome of the service was compromised as a result of you not following our recommendations or instructions and/or your request was against the advice provided by us.

• The problem with the service was contributed by third-party factors or by the actions of someone other than us.